Ink, Consumables, and Parts:

Items purchased from the Printheadunit website, such as ink, consumables, and parts, can be returned within 25 days if they are undamaged and unused. Customers are responsible for return shipping to Printheadunit. If the reason for the return is due to a consumer error, a restocking fee of 15% will be applied. Special orders are not eligible for return.

Equipment Purchases (Printers, Printheads, Motors, etc.):

All purchases are final. No returns or refunds. The terms of the Printheadunit Warranty will apply.

Note: WE DO NOT ACCEPT NEAR-EXPIRED OR EXPIRED PRODUCTS.

For consumables deemed defective or damaged, please contact orders@printheadunit.com to initiate RMA processing.

For technical issues with equipment or parts, contact Support@printheadunit.com. The RMA Department will provide a pre-paid label for return shipping. Include a copy of your original Sales Order with the return, and print “Attn. Returns Department” along with your RMA# on the packing slip.

PLEASE NOTE: CUSTOMERS MUST FOLLOW THE RMA PROCESS PROVIDED TO ENSURE TIMELY AND PROPER CREDITING.

The RMA Department will inspect each return upon arrival. Returns will not be accepted without an RMA#.

After receiving your RMA# from the RMA Department (see* above), please send all returns to:

Printheadunit.com

Jl Lambung Mangkurat 198

70111 Banjarmasin

Kalimantan Selatan

Indonesia